Identification of objectives
We collect, use and disclose personal information to provide you with the product or service you have requested and to offer you additional products and services that we believe may be of interest to you. The purposes for which we collect personal information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear and consent may be implied, for example when your name, address and payment information are provided as part of the ordering process.
Knowledge and consent are required for the collection, use or disclosure of personal information, unless required or permitted by law. Providing us with your personal information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not ask you to consent to the collection, use or disclosure of information as a condition of providing a product or service, unless this is necessary to provide the product or service. .
Personal information collected will be limited to the details necessary for the purposes we have identified. With your consent, we may collect personal information from you in person, by telephone or by corresponding with you by mail, facsimile or the Internet.
Limitation of use, disclosure and retention
Personal information may only be used or disclosed for the purposes for which it was collected, unless you have otherwise consented or where required or permitted by law. Personal information will only be retained for the period of time necessary to fulfill the purpose for which we collected it or as required by law.
Personal information will be maintained in as accurate, complete and up-to-date a form as necessary to fulfill the purposes for which it is to be used.
Protection of customer information
Personal information will be protected by security measures appropriate to the level of sensitivity of the information. We take reasonable precautions to protect your personal information from loss or unauthorized use, access or disclosure.
We will make available to you information about our policies and practices regarding the management of your personal information.
Upon request, you will be informed of the existence, use and disclosure of your personal information, and you will have access to it. You can verify the accuracy and completeness of your personal information, and can request that it be amended, if necessary. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information about you if other people are referenced or if there are legal, security, or commercial proprietary restrictions.
Handling customer complaints and suggestions