Refund policy

  1. Back

    Refunds allowed:

    We accept returns. You can return unworn and tagged items in their original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund.

    Upon receipt of the returned item, we will fully examine it and notify you by email, within a reasonable time, whether you are eligible for a return. If you are eligible for a return, we will refund the purchase price and a credit will automatically be applied to your original payment method.

    *Only regular priced items can be refunded. Sale items are non-refundable and  final sale.

     -----> To request a return, please contact us at "sportuptown@outlook.com"

    Please add the following information by email:

     -first and last name

    -order number

    - reason for return

                            Please note that shipping costs are your responsibility.

  2. Trades

    Exchanges are accepted in store only with the original receipt and within 22 days.

  3. General informations 

    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the full amount of your order, using the original payment method.
  4. Dispatch
     
    *To return the item you purchased, please mail it to: 9281 boul Saint Michel, Montreal H1Z1G7 Quebec Canada.                                                                                                                                                                       
  5. *Refunds do not include shipping and handling charges shown on the packing slip or invoice.

    *Shipping costs for all returns must be prepaid and insured by you. You are responsible for any loss or damage to equipment during shipping. We do not guarantee that we will receive your returned item. Shipping and handling charges are non-refundable. Any amount refunded will not include shipping costs.